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Everything you might want to know about ScanCafe, on one page.

Who Is Eligible

18 years old, resident of USA or Canada. We cannot deliver to APOs or FPOs.

Standard Media Scanned

Prints: Color/B&W , to 8"x10"
Slides: Color 35mm
Negatives: Color 35mm

Shipping Info

Prepaid UPS label printed by customer. Shipping container (a box) provided by customer. Orders are securely tracked.

Time to Order Completion

4-6 weeks, depending on media mix and order size.

Scanning Resolution

Prints: 600 dpi
35mm Slides: 10 megapixels
35mm Negatives: 10 megapixels

Color Bit Depth

24-bit "True Color"

Color Profile for Scanning

Adobe RGB 1998

Output File Format


Maximum Enlargements Recommended

Prints: 2x the original size.
Slides: 19" x 13" for 300ppi printing.
Negatives: 19" x 13" for 300ppi printing.

Completed Order Output

A DVD or CD of completed, retouched scans, and return of originals.

DVD Replay on Televisions

If your DVD player is jpg-slideshow compatible, you should be able to view your ScanCafe DVD on your television.

Customer Service Hours

7am to 5pm PT, Mon-Fri

Hardware/Software Requirements

To view ScanCafe DVDs on a computer, we recommend Windows XP or later, Mac OS X 9 or later.

Years in Business

ScanCafe founded 2006, 41 millions images scanned and repaired.


Hayward, CA (Global HQ), and Bangalore, India (Scanning Operations).